1.How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

2.How long does delivery take?

If your order is in stock we can usually deliver within 15 to 20 minutes, deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic.

3.I have been waiting in game for a really long time. How do I confirm my order?

If you have placed an order and have been waiting in game for more than 15 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

4.Does gameotl.com support price matching?

Yes. If you find a legitimate and well known competing site, we will try our best to offer a comparable deal. gameotl.com's reputation for lightning fast deliveries and honest and dependable service is matchless in the industry; yet we are confident that we can match any rate competitively on the market.

5.Do you offer power-leveling services?

Yes! We currently offer power-leveling for World of Warcraft US and EU servers, please check the Account sections for WoW(US) and WoW(EU) for more information.

6 .Why does the price of currency change all the time?

Our prices are set according to our stock levels and are edged to remain competitive with other sites. Additionally, our prices rise and fall to match the supply and demand of each game and server. Return.

7 .Is gameotl.com affiliated with any game companies?

No. gameotl.com is a completely independent company that has emerged as a result of the demand for currency in online games. We do not have any affiliations with any game companies at this time.

8 Do you have a price protection policy of any kind?

Yes. gameotl.com does support a 24 hour price protection policy. Due to the volatile nature of online currency prices, gameotl.com offers to compensate within 24 hours any difference in price fluctuations that result from a purchase. To capitalize on this feature, simply log onto the live chat window and explain the issue to one of our live customer service representatives.

9 .If I buy an item, how do I receive it?

Item sales are handled exactly like currency sales. We will log into the appropriate game and trade the purchased item inside the game to your character.

10 .Why does my order require voice verification and/or fax verification?

We like to take all possible steps to protect our clients' details as well as the integrity of IGE. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have.

11 .Why did the delivery person send me a message and then disappear from the game?

Sometimes the stock ordered is spread across several accounts, and we like to consolidate it for the convenience of the client before the final trade takes place. It is also possible that our character has been disconnected, and is attempting to log back into the game. If at anytime you feel unsure about the status of your order, feel free to log onto our live chat service to check on the progress of your delivery.

12..How do I pay with my credit card without using Paypal?

We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

13.Why won't my credit card work?

Credit cards can be denied for several reasons. The most common reason is that the bank processing the card does not permit online transactions for security reasons. You may contact your bank to enable your card to be eligible for online transactions. Another reason is that a piece of information may not match when the payment solution checks the verification of the card. In this instance contacting the credit card solution to determine why the card was not allowed to pass is the quickest way to solve the problem. Credit cards from all countries may not be accepted and your country must be located in their permitted list in order to use the credit card merchant account service.
If you have previously entered your credit card when attempting to open a Paypal account, they will not accept the card unless it is used through the original Paypal account. The card cannot be used independently through Paypal outside of the account for security reasons.


14.What is a pending e-check, and why do I need to wait for it to clear?

A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to gameOTL's account and then delivery can take place immediately thereafter.

15.How do I avoid sending an e-check?

An e-check results when a payment is sent from an unverified account without sufficient balance in the Paypal account to cover the cost of the order. Paypal must contact the bank and verify that the funds are present, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in Paypal before you place an order. To confirm your payment type, just before placing the order you will see a blue hyperlink that reads: "choose more funding options". By clicking this link you may determine which option is currently selected for your payment, and what payment options your account supports.

16.I've sent an e-check, but I did not mean to. How do I cancel it?

If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our live chat representatives can guide you through this process and will answer any questions you might have.

17.Are there any handling fee/administrative fee for using a Paypal payment?

There are no fees incurred while sending money through Paypal. However, the fees for receiving Paypal payments can vary depending on the type of account you possess. If you have a 'personal' account, the charge to receive money is 30 cents per transaction. If you have upgraded to a premier account, the fee is 2.9% plus 30 cents of the transaction, provided your account originates from the United States. Outside the United States, the fee for receiving money from a premier account is 3.9% plus 30 cents. If you receive over 1000 dollars over a 3 month period, you are eligible to attain paypal merchant status, which reduces the percentage fee by 0.7%, i.e. 2.2% for premier (U.S) and 3.2% for premier (international). Once you upgrade your account to premier status, you cannot downgrade the account back to personal.

18.What is PayPal and how does it work?

Paypal is an online payment system that facilitates the transfer of money from one bank account to another. After signing up for an account at www.paypal.com and proceeding through their easy verification process, you may send money to your Paypal account from your bank account and begin to use to make purchases online from websites such as amazon.com, eBay and of course IGE. Paypal is one of the most widely accepted electronic payment services used today to reliably, instantly and safely move money between accounts worldwide.

19.How do I open an account in Paypal?

To open an account in Paypal, simply visit www.paypal.com. From there you can click on the 'sign up' button and follow the registration process. Paypal has a user friendly system to help new users create their accounts.

20.How do I verify my Paypal account?

The Paypal verification system is quite simple and easy. Once you have created your Paypal account, you have the option to acquire verified status by completing a process through your bank. After logging into your Paypal account, click the option that says verify my account, and Paypal will give instructions on what to do next. Paypal will make two small deposits into the bank account attached to your Paypal account and they will request that you verify exactly the amounts that they have deposited. After checking your bank records, simply enter the deposit amounts into the Paypal query page and your account will then attain verified status.

21.What is a transaction ID? Where do I find it?

A transaction ID is term used to describe Paypal payments. Every time money is sent or received through Paypal, the transaction is assigned its own individual transaction ID. Transaction IDs are typically 16 digits long and contain both numbers and letters. If you have a Paypal account, you may log in and review the transaction ID under recent transactions. If you used a credit card, a confirmation email will be sent to the e-mail address you provided while making the purchase.

22.How do I find out more about Paypal?

There is a lot to learn about how Paypal operates, so they have created a useful help tool to answer any questions about the payment system. You may read more about Paypal

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